Below is a brief overview of our most asked questions. If you question isn't shown below, please contact us. firstname.lastname@example.org
How will our relationship work?
We record any special requirements overleaf for the guidance of our cleaning team. Our quality control procedures are designed to ensure that we clean to a consistent standard and, as stated above, we guarantee our work.
We are always happy to hear from our customers, so if you have any questions or comments, please telephone us on 01772 448582 or email us at email@example.com. If you wish to cancel we simply ask for 1 months notice in writing.
Who cleans my home?
Your home will usually be cleaned by a fully trained Clean Envy Clean employee managed by their Team Supervisor. For security and your peace of mind, our cleaners are uniformed, covered by insurance and are DBS checked.
Among other benefits, this avoids exposure to the severe consequences that could result from an accident to an untrained, uninsured daily cleaner: You also have no concerns about tax, National Insurance or litigation.
While in your home, our cleaners are not permitted to eat, smoke or use any appliances. Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
What will Clean Envy Services do in my home?
The schedule that is completed and agreed on the initial home or work premises visit allows us to better understand your specific cleaning needs and expectations. In addition to any special requirements noted on the schedule, our service includes removing cobwebs and dusting skirting boards, pictures, lamp shades, ornaments, window sills, furniture and light fittings. We vacuum throughout, wipe cupboard fronts clean, wash floors and cleanse kitchens and bathrooms.
As a commerical customer, you can expect desks, chairs and legs to be fully dusted. Kitchen and toilet areas fully cleaned. Hand towels and soap dispensers replenished as well as anything bespoke to your business needs.
At what time will the team be at my home or office?
We normally work Monday to Friday from 9.00am to 4.30pm for home cleans. We operate an out of hours service, including weekends for commercial customers. We are unable to give a specific time on a service day, but we may be able to specify either a morning or an afternoon service.
Do I need to provide any cleaning equipment or supplies?
No, these are provided by Clean Envy Cleaning Services and their use is covered by our insurance. We are able to use customers’ cleaning equipment or supplies provided that these meet health and safety requirements. Our exception is the provision of bleach, however we are happy to use bleach if left available.
If you hold the keys to my premises, who will have access to them?
The Directors and the Team Supervisor who cleans your home or offices are the only people who have access to your keys. The only identification is an individual key code number, the reference to which is always kept separate from the keys. What happens if I have not provided a key and nobody is available to let the cleaners in, or they are locked out? We are obliged to charge you as we are unable to re-assign the team to other work at such short notice.
Do I have to do anything before my home is cleaned?
We ask you to spend a few minutes tidying when necessary. This will enable us to devote all our time to cleaning and give you the best value for your cleaning fee.
How do I pay for the service?
You can pay via a standing order at the beginning of the month for the month ahead, this gives you a set monthly amount which will be given to you on request.
Alternatively, you can pay on receipt of an invoice which will be given to you on the last week of the month for the following month ahead in order for you to leave a cheque or make a bank payment on or before the 1st clean of the month. Bank details are available upon request.
What happens if my scheduled cleaning falls on a statutory holiday?
We offer the following in lieu of that clean (normal charge applies): A larger clean before and after the bank holiday which will include additional rotations for example windows, moving of furniture and the inside of the fridge, feel free to send an email at least 1 week before with a few requests OR Steam clean of hard floors and steam clean of shower tiles and the inside of the fridge.
What if I do not want cleaning to be done while I am away on holiday?
Please call the office on 01772 448582, giving us at least five working days notice and we will revise your cleaning programme.
How do I arrange special requests, changes or cancellations?
Please call the office on 01772 448582 or email firstname.lastname@example.org, giving us at least five working days notice of your requirements.
What if something gets broken when my home is cleaned?
If you have any items that are of sentimental value or are otherwise irreplaceable, please let us know before your first clean so that we can discuss your requirements.
If you have anything in your home which could be damaged by cleaning products, please point this out to us.
We treat your home with the greatest care, however we understand that accidents may happen. If something is damaged or broken we will contact you as soon as possible by email. We cannot accept liability for items that are not fixed or suitably placed.